My details
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I have forgotten my username and password. How can I retrieve them?
What a pity that you have forgotten your login details. Don't worry! You can use your email address (where you created your account) to request a new password. Go t...
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I forgot the email address I registered with. What can I do?
If you have forgotten your email address, please contact customer service. The identification procedure must be completed to verify your identity. Our customer serv...
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Can I reopen my account?
If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common rea...
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I think my account has been hacked. What should I do?
If you think your account has been hacked, the first thing to do is change your password. How? Log in to your account and choose a new password in your settings. Th...
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Can I change my bank account number?
For security reasons, deposits and withdrawals are only allowed from the bank account number linked to your Circus account. This means that your account number cann...
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Can I change my personal data?
Personal data is filled in truthfully during registration, which means that this cannot simply be changed. If you have moved, or received a new phone number or bank...