Technical support

Common issues

On which devices can I play and bet?
Supported operating systems are: Android and iOS for mobile devices, Windows and macOS for PCs. You should also be able to play on any web browser without any probl...
I suspect something is wrong with my winnings. What should I do now?
In order to investigate this further for you, we would also like to receive a short explanation of the problem along with the following: Date and time the problem ...
How do I clear cookies?
Please note: if you clear cookies, you will be logged out of websites and your saved preferences may be deleted. Delete cookies in Google Chrome On your computer, ...
The website/games are running slower than usual. How can I solve this?
This can have several causes. For example: Your internet connection Your WIFI connection The device you are using The browser you are using You can try to: Clear...

I was asked to send a screenshot of the error message from my crashed game. Where can I find it?
If the game loads but crashes without an error message, you can take a screenshot of what you see when you open the game. If the game does not start at all and the...
My game has crashed/no longer loads. What do I do now?
If your game crashes or stops loading, the best thing you can do is close the game, clear your browser data (cookies and cache - see our article on how to do this) ...