If your game crashes or stops loading, the best thing you can do is close the game, clear your browser data (cookies and cache - see our article on how to do this) and start the game again. In addition, we recommend that you try starting the game in different browsers. Google Chrome offers the best support for our website and games.
If the problem is still not solved after this, please contact our customer service. If you see an error message, we recommend that you also send it to us as an attachment so that we can solve the problem faster.