If you’re having trouble logging in to your Circus account, there could be several reasons:
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You entered incorrect login details - Make sure your email address and password are correct. You can reset your password if needed using the “Forgot your password?” link on the login page.
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Your account has been temporarily or permanently closed - This can happen for a variety of reasons, including:
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You requested a self-exclusion or time-out.
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You reached a limit or restriction under responsible gaming rules (such as the €700 monthly recreational limit).
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There’s an ongoing verification process or a pending document check.
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There is a security or compliance-related issue on your account.
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To find out the exact reason and what steps you can take to regain access, please contact our Customer Service team. You can reach out via chat (link on the header of the website) or via phone/email.