Rewards for promotions and tournaments are generally automatically added to your account within 72 hours after the promotion or tournament ends, provided that you have met all the requirements.
Check the terms and conditions of the relevant promotion or tournament. There you will find the requirements for receiving the reward and any different payout timeframe.
Have 72 hours passed and you still haven't received your reward? Please contact our customer support and include the name of the promotion or tournament. This will allow us to review your request.
If the terms and conditions specify a different payout timeframe, wait until that timeframe has passed before contacting us.